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Purchasing products from Everfit Healthcare

We are happy you have chosen to purchase your products from Everfit Healthcare, we are the Leader in Physiotherpy Equipment, Fitness Equipment and Medical Products in Australia.

Everfit healthcare is trusted by thousands of Professionals Australia wide and we also sell directly to the public!

 Everfit Healthcare accepts several types of secure payment methods such as MasterCard, Visa and Debit cards utilising our secure eWay Gateway Payment facility and PayPal. You may send your credit card information via phone, mail or through our Online Secure 256 SSL bit Store.

All prices listed on website are are listed excluding GST , where GST is applicable then this will be applied and displayed in the shopping cart and in the checkout so customer can clearly see GST charges that are applied before a purchase.

If you wish to order over the phone please contact 1 800 908 903

You will receive confirmation of order which is to indicate that we have received your order. Once an invoice from us is received a contract exists between the purchaser and the seller of the product.  In the case an error was made in pricing or we are no longer able to supply a particular product we will change the product to one that is similar or we will change to the appropriate price for the product, once the appropriate price and product is in place and the seller agrees to purchase an invoice will be submitted. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 Special Offers and Discounts: All offers are subject to availability, and any offers/discounts shown are available on selected items only (this offer does not include bulk box purchases or therapy tables/chairs/stools and electrotherapy equipment) Please check your checkout page for more information.

The contract between Customer and Everfit Healthcare Pty Ltd

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Payment

Notwithstanding delivery goods shall remain the property of Everfit Healthcare until such time as all payments are made in full.

Right for customer to cancel contract

You may cancel your contract with us for the goods you order immedietly and before dispatch. You do not need to give us any reason for cancelling your contract, processing and administration fees will be applied accordingly.

- To cancel your contract you must notify us in writing or by contacing our representatives on the 1 800 908 903 number. Each case will be handle with care and discretion.

- If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

- Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. The goods should be returned insured via recorded delivery to us undamaged and returned in a saleable condition, the goods must not have been fitted, installed or used in any way, all accompany products ordered with the product must be returned at the same time. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

- Packaging must be retained. Carriers have a right to refuse collection of consignments without appropriate packaging.

 Cancellation by Everfit Healthcare

- we reserve the right to cancel the contract between us if:

- we have insufficient stock to deliver the goods you have ordered;

- we do not deliver to your area; or

- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

- If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

- The buyer agrees that all products sold by Everfit Healthcare will not be placed for sale or auction on any Ebay or third party sites for any reason.

Delivery Service

All Australian orders are through reputable couriers. Options available are either Standard Post,Express Post , Australian Air Express/Star Track Express and Toll.

Customers must provide a valid delivery address that is officially recognised by Australia Post. If being sent to a Business or commercial address the name of the company must specified. If the parcel is returned to us due to the address being incorrect or badly addressed - freight charges will apply to have the item(s) sent out again to you.

Items addressed to corporate premises/Universities etc often have an internal postal service to where all post is delivered.

 Liability

If the goods we deliver are not what you ordered or are are defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem immedietly upon delivery of the goods in question.If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within those 30 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

- to make good any shortage or non-delivery;

- repair any goods that are defective; or

- replace any goods where the item cannot be repaired

*No refunds/obligation from Everfit Healthcare will be issued for customer damage or incorrect assembly.

 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 Delivery Schedule

 All orders will be processed immediately. Orders are normally dispatched within 2 working days and delivery is normally received within 5-7 working days after the dispatch date- depending on your location. If the order is made on our website you will be emailed when the order has been processed and is ready for dispatch giving further information about your delivery. Please allow 21 days for delivery.Please note that the majority of our orders are dispatched on a 'signed for delivery'. Please ensure when placing your order, that you give an address where someone will be able to take charge of the item, or you can alternatively leave a message in the 'special instructions' section stating that you would like the item to be left in a safe place.Customer must inform us immedietly upon delivery due date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

 Delivery of goods to Customer

EverfitHealthcare will utilise reputable courier services  to deliver the customer goods to the address provided. Deliveries will be made via a reputable carrier. Please be aware that we cannot accept any claim for damages caused by the carrier once goods have been delivered and received in good condition. Customer will become the owner of the goods you have ordered when they have been delivered to you and paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage incurred in transit or other negligence on our behalf will end on the date the carrier tried to deliver the goods to you. The carrier is entitled to hold the goods in storage and charge you a reasonable charge for the storage and insurance for the goods which you will be liable to pay to the carrier. You may also become liable for the redelivery costs of the goods for a second time. Once the delivery process begins, i.e. goods are in transit, and then you will not be able to cancel any contract you have with us for the services carried out by us on your behalf such as the postage and packing services.

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Back Orders

 If your item is not in stock, we will back order the products for you. You will always be contacted with the option to cancel your order if you wish to do so.

Tax Charges

 If Everfit healthcare exccedas the tax thershold where GST is applicable the prices shown on products will include GST (where applicable) at the rate of 10% and are the total purchase price for the product. If Everfit healthcare is under the Tax thershold no Tax willl be included in prices.

 

Postage/Freight charges are shown Including GST

Credit Card Security

Accepted Credit Cards and Payments

We accept PayPal, and major Credit cards.

Visa, Master Card and Amex cards - including Debit Cards are accepted via our website using the following method.

These cards are processed by eWay payment gateway, Paypal and Commonwealth Bank.

Security:

GEO Trust and eWay (Payment Gateway)

Security is paramount to eWAY’s company objectives, and to those of our eCommerce merchants..

Reliable infrastructure

eWay secures and protects your customer and credit card data with military-grade software and servers. Data is encrypted with Ingrain devices to offer the highest level of protection available. You can recharge any card through our payment gateway, but no-one can extract the card number.

GeoTrust : Security: domain control validation, Strong 256-bit encryption, 2048-bit root.

Internet’s one million most-visited domains rely on GeoTrust SSL more than any other certificate authority.** GeoTrust is the largest SSL brand solely focused on security. GeoTrust is a trusted security partner with a proven track record for reliability, quality and convenience.

Guarantee

Everfit Healthcare guarantees your satisfaction. Please advise us immedietly if you are not completely satisfied or the items have been damaged before returning any item. All items returned will be at the customers cost.

Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Contact Everfit Healthcare

 Contact Everfit Healthcare and one of our helpful customer service representatives will be happy to assist you.Please email us using the link on the store page, alternatively, you can call on 1 800 908 903.

Privacy Policy

Everfit Healthcare Pty Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other party.

Data collected by this site is used to:

  • receive and confirm customer orders
  • upgrade of services and marketing materials
  • issue customer identification and  passwords
  • customer account status 
  • disclose information to third-parties for goods delivery purposes

Returns Policy

*Please read carefully

We will not provide refunds for wrong product selection or faulty items. You can choose between an exchange, exchange where goods cannot be repaired or credit where goods are faulty.

If Everfit healthcare has made an has made an error in product being dispatched we will provide you with a specific return address and Everfit healthcare will pay for the item to be re-despatched. If customer has made a mistake regarding the item they ordered the postage must be paid by the customer both to and from the closest Everfit Healthcare product warehouse.  All items returned must be in its original packaging and in a re-saleable condition and by using your own courier/postal service. The recommedation of registered post is highly advisable to ensure that the items are signed for on delivery. If any item is returned to us 'postage to be paid on delivery' all charges incurred by Everfit Healthcare Australia will be deducted from any credit that you might receive.

 Returns/Exchanges: To organise a return or and exchange the customer mustcall us on 1 800 908 903 and obtain an exchange/returns authorisation form, this form will detail where to send your item(s) and any charges that may be applicable.

 Please Note that you must immedietly from receipt of your order apply for a form and exchange/return. Items received after this date will be dealt with at the discretion of the company. Please note that we must receive full payment of delivery charges or your product willbe dispatached as postage paid on delivery or you will not receive your product. Incorrectly ordered items, or items that you wish to be returned due to incorrect ordering will incur an administration cost of $50.00. Processing fees will also be applied, processing fees vary depending on products ordered.

International customers must contact Everfit Healthcare in the same way as domestic customers. Postage must be paid by the customer - and return postage must be pre paid at the appropriate rate.

Returns are only accepted due to product faults and will only be accepted from customers who purchased from Everfit Healthcare Pty Ltd in Australia. Whilst it is not compulsory, we suggest that any return is mailed by at Registered Post or equal quality Courier and this must be at your expense.

 

 

*Note-The prices shown on our website are in Australian Dollars



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