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Ship/Returns

 

Returns Policy


Queensland's Fair Trading Act 1989, protects consumers and provides for an equitable, competitive, informed and safe market place, and Everfit Healthcare Pty Ltd will make every effort to comply with the terms and spirit of this and other relevant acts relating to Fair Trading.


 *Please read carefully

Everfit Healthcare will not provide refunds for wrong product selection. Customer can choose between a refund, exchange or credit where goods are faulty.


All faults and discrepancies must be reported to Everfit Healthcare on 1 800 908 903 immedietly of receipt so the matter can be rectified. Anything reported after this time and without a warranty will be dealt with at the discretion of the company.

If, in the case that we have made a mistake with your order we will provide you with a specific return address and we will pay for the item to be re-despatched.

If the customer has made a mistake regarding the item they have ordered then postage must be paid by the customer both to and from our warehouse. Administration and processing fees will also be applied.

No refunds will be issued for customer damage or incorrect assembly.

All items returned must be in its original packaging and in a re-saleable condition and by using your own courier/postal service. Registered post is advisable to ensure that the items are signed for on delivery.

 

If any item is returned to us 'postage to be paid on delivery' all charges incurred by Everfit Healthcare Australia will be deducted from any credit from the customer.

 

 Returns/Exchanges: To organise a return or and exchange the customer is required to call Everfit Healthcare on 1 800 908 903 and obtain an Exchange/Returns Authorisation Form, this form will detail where to send your item(s) and any charges that may be applicable.

 

 Please Note that you must immedietly from receipt of your order apply for a Form of Exchange/Return. Items received after this date will be dealt with at the discretion of the company.

 

 If Everfit does not receive a stamped addressed envelope or a cheque covering the cost of the postal/delivery charged to the customer - the  item will be dispatched as postage paid on delivery.

 

 Incorrectly ordered items, or items that you wish to be returned due to incorrect ordering will incur an administration cost of $50.00 inclusive of GST. Processing fees and a 15% restocking fee will also be applied, processing fees vary depending on products ordered.

 

International customers must contact Everfit Healthcare in the same way as domestic customers. Postage must be paid by the customer - and return postage (back to you - the customer) must be pre paid at the appropriate rate.

 

Everfit Healthcare-is not required to provide a refund when a customer insists despite warnings that it may not be suitable for the customer needs.

Returns will only be accepted from customers who purchased from Everfit Healthcare Pty Ltd in Australia. Whilst it is not compulsory, we suggest that any return is mailed by at Registered Post or equal quality Courier and this must be at your expense.

 

*Note-The prices shown on our website are in Australian Dollars

Faulty items

If your item has been returned due to a fault and has been inpspected by our professionals and a grant is approved for refund-
You should expect to receive your refund only after full inspection from our professional team. A 4-5 week time period is a general time frame to receive refund. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note times will vary and can take a further 12 weeks in special circumstances.



Shipping

We can ship to virtually any address in Australia. Note that there are restrictions on some products which cannot be shipped to certain destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight and size based. The weight and size of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.

 

 

All Overseas Deliveries (*All above and below information applies for International customers)

 

 Internationally product shipments can be ordered online up to a weight of 2kg which are sent by Registered Standard Airmail – which provides proof of postage and signed for delivery. Note that this service is not trackable. All orders over 2kg are sent via Express Courier International which provides Express Mail and is trackable in most countries worldwide.

Please ensure any powered items are compatible with your countries resource as we do not accept or provide refunds for incorrect product selection.

 

Any import taxes or local fees are the responsibility of the receipient.

 



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